{"id":2868,"date":"2026-08-13T20:16:55","date_gmt":"2026-08-13T20:16:55","guid":{"rendered":"https:\/\/2026.camilaecompanhia.com\/?page_id=2868"},"modified":"2026-08-13T21:11:45","modified_gmt":"2026-08-13T21:11:45","slug":"client-support","status":"publish","type":"page","link":"https:\/\/2026.camilaecompanhia.com\/pt\/client-support\/","title":{"rendered":"Client Support"},"content":{"rendered":"
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Payments<\/h2><\/div>

Take note of the costs associated with your order before completing the purchase: item prices, shipping costs, discount value. All payments are processed by safe and secure third parties to ensure your protection.
Choose from of the available payment methods:

CREDIT OR DEBIT CARDS<\/strong>
Visa, Mastercard, American Express

PAYPAL<\/strong>
International payment operator

MULTIBANCO<\/strong>
For payments in Portugal<\/p><\/div><\/div>

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Shipping & Delivery<\/h2><\/div>

Camila&Ca ships orders worldwide. Choose your preferred shipping method and your order will be dispatched from Porto, Portugal (European Union). After payment confirmation, the order will be processed within 2-3 business days. Estimated cost and delivery times by carriers:

PORTUGAL<\/strong>
CTT Express | 1-3 business days | Cost 6\u20ac

EUROPEAN UNION<\/strong>
UPS Internacional | 2-3 business days | Cost 10\u20ac

REST OF THE WORLD<\/strong>
UPS Internacional | 5-10 business days | Cost 15\u20ac<\/p><\/div><\/div>

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Exchanges, returns & refunds<\/h2>
Camila&Ca online store does not offer exchanges.\nJewelry items can be returned to the brand up to 14 days after reception.\nThe customer is responsible for the return shipping costs. The refund will be made using the same payment method applied in the purchase process.\nJewelry items must be returned in perfect condition, in their original\npackaging, showing no signs of use. The package containing the jewelry,\nalong with all documentation, including the invoice, must be sent by\nregistered post mail. No refund will be given if the item is not in excellent\ncondition. No refunds are given for lost items.<\/div><\/div><\/div>
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Jewelry Care<\/h2>
Camila&Ca online store does not offer exchanges.\nJewelry items can be returned to the brand up to 14 days after reception.\nThe customer is responsible for the return shipping costs. The refund will be made using the same payment method applied in the purchase process.\nJewelry items must be returned in perfect condition, in their original\npackaging, showing no signs of use. The package containing the jewelry,\nalong with all documentation, including the invoice, must be sent by\nregistered post mail. No refund will be given if the item is not in excellent\ncondition. No refunds are given for lost items.<\/div><\/div><\/div>
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Warranty<\/h2>
Camila&Ca jewelry pieces have a 24-month warranty period, from the date of invoice issuance, covering material and manufacturing defects existing at the time of purchase. If you wish to claim a warranty on a jewelry item, sent it to Camila&Ca for analysis. After evaluation of the jewelry and certification of its warranty, upon presentation of the valid proof of purchase, the refund will be made through the same payment method used in the purchase process. Defects caused to the jewelry by misuse, improper care and handling, or natural wear-and-tear of the materials. The warranty is not applicable in situations of loss, negligence, or interventions on the pieces outside of Camila&Ca.<\/div><\/div><\/div>
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Client Support<\/h2>

Please refer to our Terms & Conditions to clarify any doubts, as well as our Frequently Asked Questions, where you can gain useful insight.<\/p>

For brand support on any issue, please contact us via email:
customer@camilaecompanhia.com<\/a><\/p><\/div><\/div>

CONSULT FAQS<\/a><\/div><\/div>
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<\/h2>
Saiba mais<\/a><\/div><\/div>
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Payments Take note of the costs associated with your order before completing the purchase: item prices, shipping costs, discount value. All payments are processed by safe and secure third parties to ensure your protection.Choose from of the available payment methods: CREDIT OR DEBIT CARDSVisa, Mastercard, American Express PAYPALInternational payment operator MULTIBANCOFor payments in Portugal Shipping & Delivery Camila&Ca ships orders\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2868","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/comments?post=2868"}],"version-history":[{"count":31,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2868\/revisions"}],"predecessor-version":[{"id":2906,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2868\/revisions\/2906"}],"wp:attachment":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/media?parent=2868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}