{"id":2295,"date":"2026-08-05T16:57:16","date_gmt":"2026-08-05T16:57:16","guid":{"rendered":"https:\/\/2026.camilaecompanhia.com\/?page_id=2295"},"modified":"2026-10-01T14:25:08","modified_gmt":"2026-10-01T14:25:08","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/2026.camilaecompanhia.com\/pt\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"
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Terms & Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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GENERAL TERMS AND CONDITIONS OF CAMILA&CA JEWELRY ONLINE STORE <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The present terms are intended to regulate the general conditions of use of the website available at www.camilaecompanhia.com, provided by the company Jos\u00e9 C\u00e2ndido Cruz, Lda., to internet users. Camila&Ca Porto jewelry online store enables access to information about a product catalog and allows the Customer to order these products electronically, in the practice of retail trade via mail order. By purchasing items from Camila&Ca Porto online store, the Customer agrees to these terms and conditions. The conditions of use are subject to change by decision of the website owner, due to legal, judicial or commercial practice reasons.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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INDUSTRIAL PROPERTY <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The industrial property rights of the website, as well as its content, belongs to the company Jos\u00e9 C\u00e2ndido Cruz, Lda., owner of the Camila&Ca Porto jewelry brand, reserving the exclusive right to reproduce, distribute, transform, publicly communicate or perform any other similar action on the website's content. Any use involving copying or carrying out these mentioned actions are expressly prohibited by any another entity.<\/p>

Owner's name: Jos\u00e9 C\u00e2ndido Cruz, Lda.<\/p>

Place of business: Rua do Duque da Terceira, 292 \u2014 4000-534 Porto, Portugal\u00a0<\/span><\/p>

VAT: PT501522697<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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PRODUCT INFORMATION <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Camila&Ca Porto online store presents reliable information about its products. The measurements, sizes, weights, colours, and images presented about the products are approximate to reality (leaving room for some error, which will be corrected whenever it occurs). In the event of purchasing a product that has characteristics different from those indicated online, the Customer has the right to terminate the purchase contract, under the applicable legal terms. If the Customer purchases a product that presents material or manufacturing defects upon receipt of the order placed in the Camila&Ca Porto online store, they have the right to a refund. The Customer may not demand from Camila&Ca Porto any other compensatory considerations, in addition to the mentioned refund, under the terms defined by the brand. Camila&Ca Porto reserves the right to, at any time, change information about price, products, content, and promotional campaigns or to change\/discontinue services.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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CUSTOMER COMMITMENT <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Customer agrees to provide accurate and reliable personal data and addresses, not using false identities. In the event that any of the data to be incorrect or insufficient for processing the order and its delivery to the destination, the Customer is entirely responsible. The omission or inaccuracy of the data provided by the Customer may lead to the refusal to provide the service by Camila&Ca Porto online store. By agreeing to these terms and conditions of sale, the Customer declares to be of legal age in their country of residence. The Customer may not use Camila&Ca Porto products for any illegal or unauthorised purpose (including copyright laws, intelectual property rights laws and industrial property laws).The elements and information transmitted by the Customer will have full legal effect, with the Customer acknowledging electronic purchases and not being able to claim lack of signature to avoid fulfilling the obligations assumed with Camila&Ca Porto.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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PAYMENT <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All products remain the property of Camila&Ca Porto until payment is made by the Customer. The Customer will be informed of the costs inherent to their order before completing the purchase (example: price of items, shipping costs, discount value) and will be able to choose one of the available payment methods. After the order is processed, Camila&Ca Porto will proceed with the delivery. If the Customer chooses not to accept the order received at the destination, they must contact via email customer@camilaecompanhia.com to obtain the necessary support. Camila&Ca Porto reserves the right not to process orders when it finds inconsistencies in the personal data provided or misconduct on the part of the Customer.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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WORLDWIDE SHIPPING <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Camila&Ca Porto online store ships orders worldwide. During the purchase process, the Customer must correctly indicate the billing and delivery addresses for the order. They must also choose the shipping method for their order, which will be shipped from Porto, Portugal. Once payment is confirmed, the order will be processed by Camila&Ca Porto within 2-3 business days and subsequently shipped by the carrier. Shipping costs and delivery times are estimated by the carrier service. International orders that may be subject to customs duties in the destination country may experience delays in delivery times. Customs duty costs are the responsibility of the Customer. Free Shipping campaigns may occur occasionally and will be marked on the website.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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EXCHANGES <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Camila&Ca Porto online store does not offer exchanges. Customers may return items within a maximum of 14 days of the date of receipt. Shipping costs for returning items are the responsibility of the customer. Refunds will be issued for returned items in perfect packaging condition, showing no signs of use, according to the condition upon receipt of the order. Items will be refunded according to the value in the Camila&Ca Porto online store at the time of the order. The refund will be made through the same payment method used in the online purchase process. Contact us to initiate the return process via email at customer@camilaecompanhia.com with the subject \u201cReturn\u201d.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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RETURNS AND REFUNDS <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Customer may return products up to a maximum of 14 days after the date of receipt of the physical item (the deadline for exercising the right of Free Resolution). The Customer must contact via email customer@camilaecompanhia.com with the subject \u201cReturn\u201d, communicating their decision and providing the following information: product reference, order number, invoice number, date of product order, date of receipt of the product, name and address. The Customer must return the item to Camila&Ca Porto's place of business by registered post mail, in perfect packaging condition, without any signs of use, according to the condition of receipt of the order. The package with the item, accompanied by all its documentation, especially the sales invoice, must be sent by registered post mail to the address: Rua do Duque da Terceira 292 \u2014 4000-534 Porto, Portugal. The shipping costs for the return are the responsibility of the Customer. After the returned item is received at Camila&Ca Porto's place of business, the Customer will be refunded the corresponding amount of their order, using the same payment method used for the purchase. In the event that any of the components of the sold item are missing, or if any of them are not in excellent condition, there will be no refund. No refunds will be given for lost jewelry pieces.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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WARRANTY <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Camila&Ca Porto jewelry items have a 24-month warranty period, from the date the invoice is issued, covering material or workmanship
defects existing at the time of purchase. The product warranty will only be certified upon presentation of valid proof of purchase. If the Customer needs to claim the warranty for an item purchased on Camila&Ca Porto online store, the Customer must contact us by email at customer@camilaecompanhia.com with the subject \u201cWarranty\u201d, stating your decision and providing the following information: product reference, order and invoice number, order date, product receipt date, name and address. Products must be sent for analysis to Camila&Ca Porto place of business, by registered post mail, to the address Rua do Duque da Terceira 292 \u2014 4000-534 Porto, Portugal. Shipping costs are a responsibility of the Customer. After evaluation of the jewelry item and confirmation of the warranty validity, the refund will be made to the Customer, through the same payment method used in the purchase process. Any defects in the jewelry caused by misuse, improper care and handling, or natural wear-and-tear of the materials, are excluded from the warranty. The warranty does not apply in cases of loss, negligence, theft of the pieces, or interventions on the pieces outside of Camila&Ca Porto.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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JEWELRY CARE INSTRUCTIONS <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To ensure the longevity of Camila&Ca Porto jewelry pieces, please follow the care guidelines and handle them with care. Jewelry pieces are delicate, and to preserve their beauty, we advise: avoiding contact of jewelry with abrasive products, cosmetics, and perfumes; avoiding exposing jewelry to salt water and humid environments to prevent discolouration of the golden plating; avoiding playing sports, showering, or sleeping with the pieces due to the natural wear-and-tear of the materials; storing the jewelry in a box or bag to protect them from friction, sun exposure, or heat; gently cleaning the jewelry with a soft, dry cloth; using the clasp of bangle bracelets on the inside of the wrist. Currently, we do not offer repair or cleaning services for the jewelry pieces. If you have any questions, contact us for support via email at customer@camilaecompanhia.com<\/a><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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COMMUNICATIONS <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Notifications related to the Camila&Ca Porto online store will be sent to the Customer through the contact information provided during the order process: email address, contact phone number, and shipping address.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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PRIVACY AND PROTECTION OF PERSONAL DATA <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Camila&Ca Porto online store guarantees the confidentiality of personal data provided by Customers. This data is essential for processing
orders placed in the online store. The Customer has the right to access, rectify, and update their personal data, with support available via email at customer@camilaecompanhia.com. As the Internet is an open network, Camila&Ca Porto cannot be held responsible for access to or misuse of information and content hosted on the online store by external sources. When the Customer subscribes to the Camila&Ca Porto newsletter, they allow this information to be transferred to the platform used (Klaviyo) for processing in accordance with its Privacy Policy (link). The Customer can unsubscribe from the newsletter at any time. When the user visits Camila&Ca Porto online store, it uses cookie technology to make visits to the site simpler and more efficient.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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CONSUMER DISPUTE RESOLUTION <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Customer may complain to Camila&Ca Porto about actions that do not respect the laws applicable to the purchase of goods. The Customer may submit any consumer dispute to legally constituted arbitration and mediation mechanisms. In case of litigation, the Customer may resort to the CICAP - Consumer Arbitration Court, with address at Rua Dami\u00e3o de G\u00f3is, no 31, Loja 6, 4050-226 Porto, Portugal and electronic address www.cicap.pt. The European platform for dispute resolution, provided by the European Commission, exists to make online shopping safer and fairer through dispute resolution: European Online Dispute Resolution Platform and electronic address http:\/\/ec.europa.eu\/consumers\/odr<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Terms & Conditions GENERAL TERMS AND CONDITIONS OF CAMILA&CA JEWELRY ONLINE STORE The present terms are intended to regulate the general conditions of use of the website available at www.camilaecompanhia.com, provided by the company Jos\u00e9 C\u00e2ndido Cruz, Lda., to internet users. Camila&Ca Porto jewelry online store enables access to information about a product catalog and allows the Customer to order\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2295","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/comments?post=2295"}],"version-history":[{"count":46,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2295\/revisions"}],"predecessor-version":[{"id":3524,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/2295\/revisions\/3524"}],"wp:attachment":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/media?parent=2295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}