{"id":1085,"date":"2024-01-17T04:03:58","date_gmt":"2024-01-17T04:03:58","guid":{"rendered":"https:\/\/lumilux.novaworks.net\/?page_id=16"},"modified":"2026-09-30T10:36:08","modified_gmt":"2026-09-30T10:36:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/2026.camilaecompanhia.com\/pt\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently
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\nQuestions<\/h2><\/div>
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\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I buy on the online store?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Browse through our collection catalog and add your choices to the shopping bag. To place an order, you must enter your personal information for billing and shipping. Choose your payment method and your preferred carrier to process your delivery. After making the payment, you will receive the order confirmation in your email.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat payment methods are available?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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\u2022 Credit or debit cards (Visa, Mastercard, American Express)<\/p>

\u2022 Multibanco (for orders in Portugal)<\/p>

\u2022 Paypal<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tIs the payment secure?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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All payments made on Camila&Ca online store are processed through recognised external platforms specialising in payment processing and data protection, to ensure customer security.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tTo which countries do you ship?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca Jewelry ships orders worldwide.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat are the shipping costs?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Before finalising your order, you can get an estimate of the shipping costs. This amount depends on the volume\/weight of your order and its shipping destination. Any customs fees, that may be charged in the destination country, upon arrival of the package are not included.<\/p>

\u2022 Portugal | CTT Express 6\u20ac<\/p>

\u2022 European Union | CTT Express or UPS International | 10\u20ac\u00a0<\/span><\/p>

\u2022 Rest of the World (outside the EU) | UPS Internacional | 15\u20ac<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat\u2019s the fee on international orders?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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The VAT rate is applied within the European Union, depending on the destination country of your order. VAT is not included in orders delivered outside the European Union. All taxes or fees incurred in the destination country are the responsibility of the customer, receiving the order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat are the import taxes outside the EU?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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International orders outside the European Union may be subject to customs duties, charged in the destination country. Payment of import charges is the responsibility of the customer. For more information, please contact your local customs service directly, before you place your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat\u2019s the delivery time for the order?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Once the payment is confirmed, your order will be processed within 2-3 business days, and it will be shipped by the carrier, with the estimated delivery time:<\/p>

\u2022 Portugal | CTT Express | Delivery in 1-3 business days<\/p>

\u2022 European Union | CTT Express or UPS Internacional | Delivery in 2-3 business days<\/p>

\u2022 Rest of the World | UPS Internacional | Delivery in 5-10 business days<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhy didn't I receive the confirmation email?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Contact our customer service via email: customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCan I cancel or change my order?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Order cancellation can be requested via email at customer@camilaecompanhia.com<\/a> if the order has not yet been processed. After the order has been processed, Camila&Ca Jewelry will not be able to make changes or cancel your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCan I change the address on my order?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Once the order has been shipped, it can no longer be redirected to another address. You can contact the selected carrier directly to arrange delivery of your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCan I exchange my jewelry piece?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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We currently do not offer exchanges. You may return your item within 14 days of the date of receipt. The jewelry piece must be returned in its original packaging condition, showing no signs of use, accompanied by its documentation and sales invoice, via registered mail to Camila&Ca. Please, contact us to initiate the return process via email at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe size doesn\u2019t fit me well, can I exchange it?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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The dimensions of the jewelry pieces and other descriptions are specified on the website, alongside with illustrative images. Currently, we do not offer exchanges on Camila&Ca online store. You may return your item up to 14 days after the date of receipt, to obtain a refund. Contact us to initiate the return process at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCan I return my order?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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You can return your item up to 14 days after the order receipt date. The item must be returned to Camila&Ca by registered mail, in its original packaging condition, without any signs of use, accompanied by the sales invoice. After our evaluation, you will be refunded the corresponding amount of your order, using the same payment method used for the purchase. If the jewelry item is not in excellent condition, there will be no refund. Contact us to start the return process at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tShopping here is the same as buying from a retail store?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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No, those are different shopping channels. Camila&Ca Jewelry is available in retail store partners, which have their own terms and conditions of sale. We advise our points of sale to maintain the same prices for the jewelry pieces. Occasionally, there may be exclusive promotional campaigns, both at Camila&Ca online store and at our retail store partners.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDo you refund lost jewelry pieces?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca Jewelry online store does not offer refunds for lost items.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCan I exchange an item bought in a retail store?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca Jewelry is responsible for orders placed in this online store. The brand is available for purchase in retail stores, which have their own exchange and return policies. You should contact the store where you made the purchase and present your request.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tCamila&Ca Jewelry pieces have a warranty?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca jewelry pieces have a 24-month warranty period from the date the invoice is issued, covering defects in material and workmanship, existing at the time of delivery. Are excluded from the warranty: defects caused by misuse, by improper storage and handling, or natural wear-and-tear of materials. The warranty does not apply to situations of loss, negligence, theft of pieces, or interventions on the pieces outside of Camila&Ca. If you need to claim the warranty for a jewelry piece purchased on Camila&Ca online store, please contact us by email at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tI received a defective item, what should I do?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca Jewelry pieces have a warranty against defects in material and workmanship existing at the time of purchase. You must send us the purchased item from the Camila&Ca online store for analysis, along with valid proof of purchase. Shipping costs are the customer's responsibility. After evaluation of the jewelry item, and confirmation of the validity of its warranty, the amount will be refunded to the customer through the same payment method used in the purchase process. For support, please contact us via email at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tTo what address can I return an item?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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You must initiate the return process by sending an email to\u00a0<\/span><\/p>

customer@camilaecompanhia.com to receive the necessary support. After receiving our confirmation, you can send the item to:<\/p>

Camila&Ca - Devolu\u00e7\u00e3o<\/p>

Rua do Duque da Terceira no 292, 4000-534 Porto, Portugal<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tMy jewelry piece was damaged, what to do?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Currently we don\u2019t offer repair or cleaning services for our jewelry pieces. However, if you have any questions, contact us for support at customer@camilaecompanhia.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tWhat material are the jewelry pieces made of?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Camila&Ca jewelry pieces currently in the catalog are made of Steel 316L and enamel, an exceptional variation of the metal, with great resistance to oxidation, which makes the jewelry last much longer. Some pieces have a golden plating finishing and coloured enamel. All pieces are described in detail in the product definitions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tHow to care for my Camila&Ca jewelry?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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To ensure the longevity of your Camila&Ca jewelry pieces, follow the care guidelines and attend to them with kindness. Avoid contact of the jewelry with abrasive products, cosmetics and perfumes. Avoid exposing the jewelry to salt water and humid environments that create discolouration of the golden plating. Avoid playing sports, showering or sleeping with the jewelry pieces, due to the natural wear-and-tear of the materials. Store the jewelry in a box or bag, protecting it from friction, exposure to heat or sunlight. Clean the jewelry gently with a soft, dry cloth.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tHow to sell Camila&Ca in retail?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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If you want to work with us as a retailer or distributor, please contact us via email at info@camilaecompanhia.com and present your proposal to start the conversation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tHow to become a brand ambassador for Camila&Ca?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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Contact us by email at info@camilaecompanhia.com and start the conversation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tHow to contact customer service?\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t
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For support, please contact us via email at customer@camilaecompanhia.com<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions How do I buy on the online store? Browse through our collection catalog and add your choices to the shopping bag. To place an order, you must enter your personal information for billing and shipping. Choose your payment method and your preferred carrier to process your delivery. After making the payment, you will receive the order confirmation\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1085","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/1085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/comments?post=1085"}],"version-history":[{"count":37,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/1085\/revisions"}],"predecessor-version":[{"id":3444,"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/pages\/1085\/revisions\/3444"}],"wp:attachment":[{"href":"https:\/\/2026.camilaecompanhia.com\/pt\/wp-json\/wp\/v2\/media?parent=1085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}